Digital Tranformation

“Only 48% of digital initiatives meet or exceed their business outcome targets”. - Gartner, 2025

Digital transformation often fails not because of technology—but because of people, process and misaligned priorities. That’s where we come in.

We design transformation with people at the centre. By understanding users, aligning stakeholders and addressing change resistance early, we help organisations bridge the gap between strategy and execution.

Our team blends service design and delivery expertise to guide your programme end-to-end—ensuring outcomes are achievable, measurable, and adopted by those who matter most.

Service details

What we deliver

  • Validated business, user and customer requirements

  • Stakeholder alignment around measurable goals

  • Project delivered on time and to specification

  • Engaged users who advocate the change

  • Solutions that deliver value for customers, staff and the business

You get momentum and clarity—backed by a team that understands both the vision and the steps to make it real.

Why it matters

A well considered strategy can harmonise teams and act as a force multiplier for executing your vision. When transformation is shaped around people—not just systems—you create change that lasts. We connect strategy to reality, helping you:

  • Align departments

  • Simplify complexity

  • Meet ESG and performance goals

  • Build capability and confidence across teams

How we help

We support at every stage:

  • Realising and responding to the impact on staff and customers

  • Reducing resistance through effective onboarding and upskilling

  • Increasing adoption and satisfaction

  • Delivering programmes with pace, precision and flexibility

  • Aligning teams around shared goals

  • Improving quality of life at work and beyond

Testimonials

"B33 Design were great at managing complex stakeholders and shaping clear requirements. I’d work with them again for any high-pressure, senior-level digital project. They bring efficiency, clarity and maturity to every step."

— Transformation lead, WPP Media

"We were really impressed by the depth of insight in the workshop. It surfaced more than we expected, and gave us real clarity in a short time."

— Peter Kelly, Digital Transformation Manager, Mind

“You have a knack of taking a tangled mess of string and turning it into an organised ball!”

— Natalie Moss, Global Digital Marketing & Performance Director, Convatec

What to expect

  • In-depth conversations to understand business goals, individual needs, and internal behaviours.

  • Sessions with key stakeholders to align on business objectives, challenges, and the measurable goals that define success.

  • A full visualisation of people, tasks, tools, processes and systems that shape the current and future state of your business operations.

  • Identify who will be affected, how, and the support needed to ensure successful change.

  • Capture and validate functional and non-functional needs for the business, your customers and internal teams.

  • Robust planning, stakeholder engagement and governance—ensuring delivery on time and to scope.

  • UX and UI design aligned to brand, accessibility standards and user needs—ready for development.

  • Involve and energise your change champions. Run user testing, capture feedback and refine based on real insight.

  • Detailed user guides, training sessions and recommendations to embed change and maintain momentum.

What next?

Free assessment - 10 minutes

Complete our free Digital Transformation Readiness Assessment to determine where you are and what you need to focus on.

Holistic requirements - 4-6 weeks

Find out what your customers and staff really need, and think of change, capture requirements and use that to assess your proposed technical solution.

CX transformation - 4 months +

We’ll capture business processes, user and customer needs, shape your requirements and plan your delivery. Support you through technical implementation and change management, up to launch and beyond.