User Testing

Fixing a problem after development is far more expensive than catching it early – IBM Systems Science Institute

User testing helps you reduce risk, validate decisions and design with confidence. And, with just five participants, you can uncover up to 85% of usability issues -Nielsen Norman Group.

We test with real users to uncover what works, what doesn’t, and where the friction lies—so you make informed choices and avoid costly rework later.

Service details

What we deliver

  • Clear testing goals and plans

  • User testing scripts and clickable prototypes

  • Facilitated testing with screened participants

  • Actionable insights for design and development

You gain early validation, de-risk your investment, and build better products, faster.

Why it matters

Whether optimising a feature or testing a new tool, user testing reveals usability gaps and user frustrations early—so you can:

  • Align stakeholders around real evidence

  • Make faster, smarter decisions

  • Improve adoption and satisfaction

  • Avoid reputational damage from avoidable issues

Testimonials

“B33 Design has been a valuable asset to Nando's, bringing a positive and thoughtful attitude to the problems to solve. They have been a trusted pair of hands, looking to consider all angles from business needs to customer needs in order to deliver the best quality work possible.”

Neil McLeod, Head of Design, Nando’s

“The B33 team has added great value defining our user journeys so that we could test and ensure we are heading in the right direction. Not only do we not have capacity to take such an initiative forward, we don’t have the capability and the B33 team have without doubt enabled us to make huge progress in getting to the next phase.”

Natalie Moss, Global Marketing Director, Convatec

How we help

We set you up for success by helping you:

  • Validate ideas and designs before development

  • Align internal teams and decision-makers

  • Justify product direction with clear user evidence

  • Continuously improve with testing benchmarks

  • Create better outcomes for your customers and business

What to expect

  • A clear outline of objectives, participants, methods, costs and benefits.

  • Structured scenarios covering introductions, GDPR compliance, and task flows to explore usability.

  • Sessions with 5–8 screened users, recorded and conducted by experienced researchers.

  • A synthesis of findings, highlighting what to refine, where to focus and how to improve user experience.

What next?

Free assessment - 1 hour

Complete our free Product Maturity Assessment (10 minutes) followed by a 1 hour consultation to determine where you are and what you need to focus on.

User Testing - 2-4 weeks

Get a prototype into your users hands for rapid insights. Our team will plan, prepare and run your user testing, conduct the analysis and share insights for next steps.

Product Delivery - 12+ weeks

Have our experience designers and UX architects, iterate and refine your offering and our delivery experts support you through to launch and beyond.