Webinars and master classes
Get time with our founder Polly, who shares over 15 years of expertise so you can master the tools and strategies to being a sustainable, customer centric company.
How to get started with customer experience mapping
Date: Thursday 22nd January
Time: 1pm GMT+0:00 (London)
Duration: 1 Hour
Get to grips with a strategic tool that helps you understand your customer experience through their eyes and identify where to focus your efforts next.
This 1 hour masterclass will cover how to set up your map, enter details and critique it.
How to become more customer centric
Date: Tuesday 03 February
Time: 1pm GMT+0:00 (London)
Duration: 1 Hour
Learn what it takes to be truly customer centric and why this is so beneficial both strategically and financially. Plus, benchmark your company against a framework to identify the areas you need to work on most.
Tools and tips on how to assess the usability of your digital products - an introduction to product design
Date: Thursday 19 February
Time: 1pm GMT+0:00 (London)
Duration: 1 Hour
Not sure your tech or design partner are doing a great job? Learn some basics on how to spot things that aren’t quite right. In just 1 hour you can walk away with the knowledge to critique and check your digital products, give helpful instructions to your suppliers, resulting in increased conversion rates and customer retention.
